Menu

B2B
Customer
Satisfaction

Measuring just NPS is not good enough!

At the end of the day, loyal repeat customers are the cornerstone of every company. Our C-Sat solutions measure how satisfied and loyal your customers really are and identifies key satisfaction and loyalty drivers for you to focus on.

We provide Customer Satisfaction solutions for every budget.

Have Questions?

We're here to help.

Contact Us

Pricing & Plans

We offer multiple customer satisfaction solutions to fit any timeline and budget.

Qualitative Research

Accelerated Focus Groups

$6,500 +

Quick qualitative feedback.

Turn-Around

2+ Weeks

Customization

Limited

Bespoke Focus Groups

$8,000 +

Traditional online focus groups.

Turn-Around

4+ Weeks

Customization

Fully customizable

Bespoke IdIs

$1,300 +

IDIs for difficult to reach audiences.

Turn-Around

4+ Weeks

Customization

Fully Customizable

Quantitative Research

Basic

$4,750 +

Fast and affordable.

Turn-Around

1+ Weeks

Customization

Limited

Key Metrics

Key satisfaction metrics:

  • Overall satisfaction

  • NPS

  • Likelihood to renew contract or repurchase

Detailed satisfaction metrics

Advanced Solutions

Static dashboard

Accelerated

$9,750 +

Quick insights with expert analysis.

Turn-Around

2+ Weeks

Customization

Limited

Key Metrics

Expanded key satisfaction metrics:

  • Overall satisfaction

  • NPS

  • Likelihood to renew contract or repurchase

  • Customer Effort Score (CES)

Expanded detailed satisfaction metrics

Advanced Solutions

  • Static dashboard

  • Secure Customer Index (SCI)

Bespoke

$15,750 +

Custom research to fit any need.

Turn-Around

3+ Weeks

Customization

Fully customizable

Key Metrics

Fully customizable

Advanced Solutions

  • Static dashboard

  • Key satisfaction and loyalty drivers

  • Secure Customer Index (SCI) with Data Linkage and Sales Forecasting

Reporting

All your research projects are managed by senior research professionals who each have 10+ years of experience.

As a result, our reports are strategic and tell a story.

Case Study

Key Challenge

Our client is an B2B software company in the health care industry with about a thousand accounts spread across multiple verticals and states. The brand was the mature player in a market with several new competitors entering the space recently.

Our client had a long-term customer satisfaction measurement program in place that showed generally high levels of satisfaction among their clients, yet competition was increasing from new entrants into the market and company sales began to flatten.

The main objective of this study was to identify customers who were likely to remain loyal to the brand and uncover opportunities to grow this group while not wasting money trying to retain those clients who were likely to leave regardless of what actions our client took …

Download Case Study